Shipping & Returns
Shipping & Handling Policy
Delivery Of Cards: Orders are processed and shipped usually within 72 hours. Delivery within 7 days or less depending on chosen delivery service (USPS or FedEx).
It is the Customer’s’ responsibility to inspect Card Orders upon arrival for any damage. If product(s) are damaged, the customer must notify Little Innocents Collection within 48 hours. Any damage reported after 48 hours is the responsibility of the customer and Little Innocents Collection by Roxanne is not liable for the damages.
Contact us within 48 hours if there are damaged or missing products upon delivery of your order. To return or exchange something; Email us as soon as possible at: or call us at: (760) 396-6110.
We are responsible for the return shipment of damaged product(s) and we will replace them at no cost to the customer. All original sales are final.
If you wish to return or exchange your eligible product(s), contact us within 48 hours upon delivery of your order. A 15% restocking fee will apply.
We do NOT accept returns and/or exchanges if the item(s) are damaged within your custody.
We DO accept returns and/or exchanges if item(s) were damaged prior to the delivery.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Quality & Satisfaction
Little Innocents Collection by Roxanne takes great pride in the quality of our products and business practices. Our team carefully inspects each package sent to our customers to ensure the best possible service is provided. We guarantee your order(s) will be shipped and handled with the utmost care and responsibility. Your complete satisfaction is our number one priority!